Frequently Asked Questions (FAQ)
Malaysia
FAQ
What if I wish to order more than 99 products?
What payment methods are accepted?
Academic Bookstore Purchases
Delivery
Accepted Payment Methods
Payment via Bank Transfers or Deposits
Book Return Policy
Shipping Option (Estimated Delivery Time)
What is ProView?
What are the technical requirements?
Will I need an internet connection to view my eBooks on ProView?
How many eBooks will I be able to fit on my device?
What devices is ProView compatible with?
Can I access my ProView titles on a different reader device like Kindle?
How will eBooks be delivered?
How will I be able to purchase eBooks?
The print version of my title has published but the eBook is yet to appear in my ProView Library?
Can I purchase firmwide or multiple user access on ProView?
How long do I have access to my Thomson Reuters ProView title for - will it disappear once a new edition is published?
Who can I contact for technical support?
What is OnePass?
How do I set up my OnePass account?
What if I forget my OnePass login information to access my eBook?
I received my Thomson Reuters ProView Welcome Email with my registration key: how do I access my eBook?
I don't see the title I purchased in my Thomson Reuters ProView library.
How many users can I have on my ProView account?
What if I lose my device?
Are my notes secure?
Where do I get help?
What should I do if I encounter problems with my order?
